The productivity benefits of automation have not led to a 15-hour workweek, as predicted by economist John Maynard Keynes in 1930, but instead to "bullshit jobs": "a form of paid employment that is so completely pointless, unnecessary, or pernicious that even the employee cannot justify its existence even though, as part of the conditions of employment, the employee feels obliged to pretend that this is not the case". Many people who are working these bullshit or pointless jobs know that they are working jobs that do not contribute to society in a meaningful way. A review of the book notes: "Technology has advanced to the point where most of the difficult, labor-intensive jobs can be performed by machines." Instead of producing more jobs that are fulfilling for our environment, they create meaningless jobs to provide everyone with an opportunity to work. While these jobs can offer good compensation and ample free time, the pointlessness of the work grates at their humanity and creates a "profound psychological violence".
More than half of societal work is pointless, both large parts of some jobs and five types of entirely pointless jobs:
- Flunkies, who serve to make their superiors feel important, e.g., receptionists, administrative assistants, door attendants, store greeters;
- Goons, who act to harm or deceive others on behalf of their employer, or to prevent other goons from doing so, e.g., lobbyists, corporate lawyers, telemarketers, public relations specialists;
- Duct tapers, who temporarily fix problems that could be fixed permanently, e.g., programmers repairing shoddy code, airline desk staff who calm passengers with lost luggage;
- Box tickers, who create the appearance that something useful is being done when it is not, e.g., survey administrators, in-house magazine journalists, corporate compliance officers, academic administration;
- Taskmasters, who create extra work for those who do not need it, e.g., middle management, leadership professionals.
These jobs are largely in the private sector despite the idea that market competition would root out such inefficiencies. In companies, the rise of service sector jobs owes less to economic need than to "managerial feudalism", in which employers need underlings in order to feel important and maintain competitive status and power. In society, the Puritan-capitalist work ethic is to be credited for making the labor of capitalism into religious duty: that workers did not reap advances in productivity as a reduced workday because, as a societal norm, they believe that work determines their self-worth, even as they find that work pointless. This cycle is a "profound psychological violence" and "a scar across our collective soul". One of the challenges to confronting our feelings about bullshit jobs is a lack of a behavioral script, in much the same way that people are unsure of how to feel if they are the object of unrequited love. In turn, rather than correcting this system, individuals attack those whose jobs are innately fulfilling.